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Finishing Solutions / SECO Engineering
Trade accounts available
Trade accounts available

Privacy policy

DRAFT – for review by your solicitor before publishing

Who we are

Finishing Solutions Ltd (company number 05251495), 32 College Road, Reading, RG6 1QB, is the controller of the personal data described in this policy. Contact us at enquiries@secoeng.co.uk or +44 (0)1252 819442.

What we collect

  • Enquiries: your name, company, email, phone number and message when you use our contact form, email or call us.
  • Orders and trade accounts: contact, delivery and billing details, and your order history. Card payments are handled by our payment provider; we do not store card numbers.
  • Emails: your email address if you subscribe to our emails.
  • Website use: technical information such as IP address and pages visited, collected through cookies needed to run the site.

How we use it and why

  • To answer enquiries and provide quotes – our legitimate interest in responding to you, or steps before a contract.
  • To process orders, deliver goods and manage trade accounts – to perform our contract with you.
  • To keep accounting and tax records – to meet our legal obligations.
  • To send marketing emails – with your consent, which you can withdraw at any time.
  • To keep the website secure and working – our legitimate interests.

Who we share it with

  • Our website, e-commerce and CRM provider (Odoo), which hosts our systems.
  • Payment providers and couriers, to take payment and deliver your order.
  • SECO Engineering Co. Ltd, our sister company, whose email and office systems we use.
  • Our professional advisers, and authorities where the law requires it.

We do not sell your personal data.

International transfers

Where your data is processed outside the UK, we make sure appropriate safeguards are in place. [PLACEHOLDER: confirm where Odoo hosts your database]

How long we keep it

We keep order and accounting records for six years after the end of the financial year they relate to. We keep enquiries for [PLACEHOLDER: retention period, e.g. 2 years] unless they lead to an order. We keep your email subscription until you unsubscribe.

Your rights

You can ask to access, correct or delete your data, to restrict or object to how we use it, or to receive a copy of it. Contact us using the details above. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

We use cookies that are needed for the website to work, such as keeping items in your basket and keeping you signed in. [PLACEHOLDER: list any analytics or marketing cookies if added]

Changes

We may update this policy. Last updated: [PLACEHOLDER: date of publication].